Shippping & Returns
Our Shipping Policy
Any shipping delays caused by the shipping company are not the responsibility of Diamondback Branding. If there are any concerns with your order after it has been delivered, please notify the courier BEFORE accepting delivery and/or signing for it.
Examples include UPS being unable to deliver your shipment on time due to bad weather, UPS delivering your box to the incorrect address (despite providing the proper one), and you not receiving your products on time, and damaged packaging or products.
We offer up to two alternate delivery locations per purchase at no extra charge.
If the package is damaged, it must be indicated on the proof of delivery before signing for acceptance. The carrier will not accept a claim if the damage is not stated on the POD, and the item(s) cannot be replaced.
Diamondback Branding has blanket carrier insurance and will replace lost or damaged orders up to the limits of our policy.
We do not ship to US territories outside of the contiguous United States (*U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.)
UPS will not be shipping or delivering on the following dates in 2022. Please note shipping estimates will begin the following business day.New Year’s Day - January 1, 2022
Easter Sunday - April 17, 2022
Memorial Day - May 30, 2022
Independence Day - July 4, 2022
Labor Day - September 5, 2022
Thanksgiving Day - November 24, 2022
Christmas Day - December 25, 2022
New Year’s Day - January 1, 2023
Unless the item you purchased is damaged, Diamondback Branding does not accept returns or exchanges. If you receive a defective item, please notify us with the product and problem details.
When we get the returned product, we will thoroughly inspect it and advise you through e-mail within a fair time frame whether you are eligible for a refund or a replacement. If you are entitled to a replacement or refund, we will replace the product or refund the purchase amount using the same method of payment that you used to make the transaction.