BRUMATE LLC products have a limited lifetime warranty. This warranty is void if our products are used for commercial purposes or damaged during abnormal use. Our Warranty is only good for product replacement and does not warrant a refund of any type. BRUMATE LLC's obligation in the event of a defective product is to repair or replace the defective part or product with a comparable part or product at BRUMATE LLC's discretion. Damage resulting from normal wear and tear is not covered. Damage from improper use is not covered. Damage to paint is not covered. Our warranty covers the functionality of the product.
What is covered under our lifetime warranty:
Defective insulation (not keeping things cold or hot)
Rust
What is covered under our 30-day happiness guarantee:
If your paint is chipping within 30 days and is not the result of improper use or care, we may replace the product on a case-by-case basis
If your lid or gasket is defective or broken
If your product is dented upon arrival
If your product wobbles due to an error with the bottom rubber padding
If your product has a "rattle" inside the insulation
What is not covered under our policies:
Paint damage due to improper care, usage, and time
All products with a painted finish should be treated with care
Dropped/dented products
Any other physical damage
Lost products or accessory parts
Damaged packaging
Please note:
Putting your products in the freezer and/or dishwasher voids the warranty.
**After 30 days we do not warranty any accessory items (lids, adapters, gaskets) that begin to wear from normal usage. We offer replacement parts for purchase in our online accessory store. ** BruMate products purchased from eBay, WalMart, or any other unauthorized dealers will not be covered by our warranty.
Defective products must be returned directly to BRUMATE LLC in the adequate packaging to prevent damage during shipping. An original copy of the receipt must be included with your return.
How to File a Warranty Claim:
BruMate, LLC will replace your product free of charge in the instance of a manufacturer defect.
Before sending you product back, please contact us via email at sales@brumate.com with the following information.
First and last name
Email address
Phone number
Product being returned
Reason for warranty claim
Date of purchase
Photo copy of receipt
Photo of warranty issue
Ship-to address to return repaired / replacement product
Once your claim has been processed, we will send you a prepaid label to return your product. Upon arrival of your return we will reach out to you via email with the status of your warranty claim and estimated ship date of your new replacement if applicable.
