Please contact our support team within 14 days from delivery regarding any product issues, and we’ll review and determine any potential options for resolution. This may require additional photos, details, action, or payment, and refusal of this request will void all coverage.
Diamondback Branding does not accept returns or exchanges for any reason, but defects and damage are covered for 14 days from delivery pending confirmation. The entire shipment (items, packaging, and labels) must be kept, and additional photos, details, or action may be required.
Coverage shall not extend beyond the 14 day coverage window; to products sold or given away; nor issues originating after delivery. The existence, cause, and resolution of any issues is at the sole discretion of Diamondback Branding, handled on a case-by-case basis.
Laser Engraving, Digital UV Printing and Vinyl Printing is an art form. We do our very best to deliver, at minimum, the ordered quantity for each order. However, branding mistakes happen, machines misfire, products arrive with dents or scratches from the manufacturer. For that reason, we do have a 1% margin of error. All orders within the margin of error allowance will be considered acceptable for delivery.