Shipping

Last Updated: 2023

We offer multiple shipping methods including USPS, UPS, and freight delivery. Orders ship via UPS Ground by default, but in select circumstances USPS, FedEx, or an LTL Freight carrier may be used instead. For some orders, if no specific carrier is requested, the carrier will be determined during the fulfillment process that best suits the order. 

Shipping costs are calculated post-order. The order contents, shipping address, packaging requirements, required shipping method, and current shipping rates all determine the final shipping cost.  Estimates cannot be provided for less-than-truckload (LTL) freight, which cannot be calculated until the order is produced and prepared for shipment. Shipping rates fluctuate and may vary between orders.

We accept 3rd party shipping accounts upon request. On orders under $500, a $5 fee will be charged.  On orders over $500, a $10 fee will be charged.  Provide your account number, the carrier, and desired shipping method when submitting your order. For 3rd party LTL orders, a $25 per pallet fee will be charged for palletization. 

Any shipping delays caused by the shipping company are not the responsibility of Diamondback Branding.

If there are any concerns with your order after it has been delivered, please notify the courier BEFORE accepting delivery and/or signing for it. Examples include UPS being unable to deliver your shipment on time due to bad weather, UPS delivering your box to the incorrect address (despite providing the proper one), not receiving your products on time, and damaged packaging or products.

If the package is damaged, it must be indicated on the proof of delivery before signing for acceptance. The carrier will not accept a claim if the damage is not stated on the POD, and the item(s) cannot be replaced. Diamondback Branding has blanket carrier insurance and will replace lost or damaged orders up to the limits of our policy.  

We do offer special shipping options including kitting and drop shipping directly to customers. We offer drop shipping upon request at no additional cost for up to two different delivery addresses. A $5 service fee will incur on each additional address. Please reach out to Customer Service regarding kitting services and fees.  

We do not ship to US territories outside of the contiguous United States (*U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands).